repair warranty information
Warranty Information - Cobb's Body Shop, LLC.
At Cobb's Body Shop, LLC, we are committed to providing high-quality collision repair and professional workmanship. The following warranty explains the coverage provided for repairs performed by our shop.
Each Insurance Company may have a "Quality Parts Replacement" Warranty or other similar warranty if they write your estimate with only NON-OEM parts. (most insurance companies will not pay for OEM parts ulnless your vehicle is within 2 model years old or less; Unless you specifically have an OEM parts addendum in your policy.
if you are using your insurance to cover the repairs, and you do NOT have an OEM addendum, the only way to have OEM parts used in your repair, is if you let us know in advance, and are willing to pay the difference between the OEM parts and the non-oem parts. This can sometimes equate to a significant difference in total cost. Ask us to help you find the difference in cost if OEM parts are important to you.
PLEASE BE AWARE THAT COBB'S BODY SHOP, LLC. IS NOT A DIRECT REPAIRER FOR ANY INSURANCE COMPANY, AND DOES NOT HAVE ANY CONTRAC TUAL OBLIGATIONS TO ANY INSURANCE COMPANY. THE ONLY AGREEMENTS THAT WE HAVE ARE WITH YOU, THE CUSTOMER.
Workmanship Warranty
Parts Warranty Disclaimer
Cobb’s Body Shop, LLC does not provide any warranty on replacement parts used in repairs.
Any warranties that may apply to replacement parts are provided solely by the part manufacturer or supplier, and are subject to their individual terms and conditions. Cobb’s Body Shop, LLC does not guarantee or assume responsibility for the performance, durability, or workmanship of these parts.
In some cases, a customer’s insurance company may provide coverage for replacement parts, such as an LKQ (Like Kind and Quality) Parts Warranty. Customers are encouraged to contact their insurance provider directly to determine whether any parts warranty applies to their repair.
If you have questions, we are happy to help point you in the right direction.
WE HAVE ATTEMPTED TO INCLUDE ANY PARTS WARRANTIES PROVIDED BY EACH INSURANCE COMPANY BELOW (this is not to be mistaken as advice by any insurance company, nor does it create or modify any terms of your individual policy. This may or may apply to your individual policy. Check with your insurance agent or your policy documents for verification)
Labor Warranty
At Cobb’s Body Shop, LLC, we take pride in the quality of our collision repairs and stand behind our workmanship.
We provide a 12-month / 12,000-mile (whichever occurs first) limited warranty on labor for collision repair services performed at our facility, beginning on the date repairs are completed.
What This Warranty Covers
This warranty covers defects in workmanship related to collision repairs, including body work, panel installation, and related labor operations performed by Cobb’s Body Shop, LLC.
If a defect in our workmanship is identified within the warranty period, we will correct the issue by re-performing the defective labor at no additional labor cost.
What Is Not Covered
This limited labor warranty does not apply to:
- Customer-supplied parts – Any parts provided by the customer are excluded. Cobb’s Body Shop, LLC does not warranty the quality, fit, or performance of these parts, nor any labor associated with their failure.
- Paint finish defects caused by external damage after delivery (rock chips, scratches, environmental fallout, improper care, etc.)
- Normal wear and tear
- Damage resulting from subsequent accidents, misuse, abuse, or neglect
- Improper maintenance or failure to follow recommended care instructions
- Repairs, adjustments, or modifications performed by another repair facility after our work is completed
- Corrosion, rust, or deterioration not directly caused by defective workmanship
- Damage caused by environmental conditions, road hazards, or acts of nature
Paint & Materials Note
Paint and materials used in collision repair may be covered by separate manufacturer or supplier warranties. Proper care and maintenance are required to preserve the finish. This labor warranty applies only to the workmanship involved in application, not external damage or lack of maintenance.
Parts Disclaimer
This is a labor-only warranty. Parts installed by Cobb’s Body Shop, LLC may carry a manufacturer’s or supplier’s warranty, if applicable. We will reasonably assist customers in processing eligible parts warranty claims, but no separate warranty on parts is provided unless stated in writing.
How to Obtain Warranty Service
To obtain warranty service, you must:
- Contact Cobb’s Body Shop, LLC within the warranty period
- Provide your original repair invoice
- Return the vehicle to our shop for inspection and verification
All warranty repairs must be performed by Cobb’s Body Shop, LLC unless prior authorization is given.
Limitation of Liability
To the extent permitted by California law, Cobb’s Body Shop, LLC shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of use, inconvenience, towing, or rental vehicle costs.
Your Rights Under California Law
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Nothing in this warranty is intended to limit any rights you may have under applicable California law, including any implied warranties that cannot be disclaimed.
If you have any questions about this warranty or proper care for your repaired vehicle, please contact Cobb’s Body Shop, LLC. We appreciate your trust in our collision repair services.
